Frequently Asked Questions

Everything you need to know about your Viani Milano experience.

What is the standard shipping timeframe for international orders?

We offer express worldwide shipping. Orders are typically processed within 24-48 hours, and international delivery usually takes between 3 to 7 business days depending on your location.

How do I return an item that doesn't fit?

Viani Milano offers a 14-day return policy. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

Where are your products manufactured?

True to our heritage, all Viani Milano pieces are designed and handcrafted in Italy using premium, ethically sourced materials to ensure the highest standards of luxury and durability.

Can I track my order once it has been shipped?

Yes. Once your order leaves our atelier, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna in select regions.

How do I care for my Viani Milano garments?

To maintain the quality of your items, we recommend following the specific care instructions on the internal label. Most of our silk and wool pieces are professional dry clean only.